Customer Service

ABOUT US

 

How do I pronounced w.o.u.i.i.?

The word WOUII derives from the French word, oui which bring the meaning YES in English and YA in Bahasa Malaysia. It is pronounced as WE, as the English word we!

 

Who are WOUII?
WOUII is an online store that focuses on kids, baby & mom products. WOUII also provide keen sellers to start purchasing their business products with us as WOUII are equipped with wholesale and dropship price range.


What do WOUII sell?
We are now shifting from various Muslim products to only products that relate to kids, baby & mom. Other than being a one-stop e-commerce site for kids & mom products, WOUII are also aiming to being the e-commerce port for anyone who are interested to purchase kids & mom products using wholesale and dropshipping methods. 

Why WOUII?
Quality Control
We ensure you that our main focus will be in quality of the products. We will make sure that customers get the best quality from us and we serve customers as V.I.P. We also strive to serve everyone by providing a wide range of currencies switcher.

Friendly Customer Service
We won’t serve customers with attitude of “because-this-is-my-job”. We’ll make sure customers will feel comfortable throughout their shopping. If they require our assistance during their shopping, we’ll provide them the best support they can find online.

How to contact us?
If you have any doubts/suggestions/comments about  WOUII, our products or our site, do not hestitate to contact us.We welcome new suppliers too. We can be contacted through business@wouii.com or leave us a message at 017-2876792. We’ll get back to you within 24 hours.

TERMS & CONDITIONS

Welcome to WOUII web site online store. Terms and conditions stated below applies to all visitors and users of WOUII. You’re bound by these terms and conditions as long as you’re on www.WOUII.com .

General
The content of terms and conditions may be change, move or delete at any time. Please note that WOUII have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, will result in WOUII to take immediate actions against the offender(s).


Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by WOUII with the permission and agreement with all of our product suppliers.

Comments and Feedbacks
All comments and feedbacks to www.WOUII.com will be remain WOUII‘s property.

User shall agree that there will be no comment(s) submitted to www.WOUII.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user’s monitor.

Newsletter
User shall agree that WOUII may send newsletter regarding the latest news/products/promotions etc through email to the users.

Indemnification
The user shall agree to defend, indemnify and hold WOUII harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.WOUII.com will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on www.WOUII.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check our “Return and Refund Policy”.

Termination
This agreement is effective unless and until either by the customer or www.WOUII.com. Customer may terminate this agreement at any time. However, www.WOUII.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

 

FAQ

QHow do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



QWhat are the payment methods available?
WOUII offers various kind of Payment Methods as shown below :-
1. Credit Card 
Via Paypal (Paypal Funds) 
 Via MOLpay (Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : RHB Bank
Bank Account : 20508800011967
Account Name : Scholars Enterprise

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : business@wouii.com 

Note: Your purchased products will not be delivered until we have this confirmation.


QHow to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

QI forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

QCan I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

– Please send an email to our customers service email at business@wouii.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be cancel.

QWhat is the product’s transaction currency?
All products transaction currency will be done in MYR (Malaysian Ringgit). Please let us know via e-mail to business@wouii.com if you need any currency switchers

QHow long does the delivery usually takes?
Delivery usually will takes about 2 (TWO) to 15 (FIFTEEN) working days depending on your location (Malaysia or abroad)

QI still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to business@wouii.com for us to clear your doubts. Leave your e-mail with title DOUBTS for us to assist you at our best urgency.

PRIVACY POLICY

Collected Information
We only collect the informations that are needed for the registration procedure at our website or when you fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer’s personal information during the account registration on our site on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update exercise of your status during your online shopping in our site and also when update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

WOUII have the rights to do any changes/updates of Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website from time to time.

Security
Our company website do applies appropriate security application in order to prevent the leaking of customers’ personal identification details from third parties, illegal disclosure and hackers. However, bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

 

SHIPPING & DELIVERY POLICY

SHOULD THE PRODUCT ORDERED IS OUT-OF-STOCK, WOUII SHALLL CONTACT YOU IMMEDIATELY TO CONFIRM A REPLACEMENT / REFUND / OTHER INSTRUCTIONS.

Packing and Processing Time: 

1- 5 business days.

Note : We do get order overloaded some times during sales, stock arrival (reservation) and processing days which can be up to 5-8 business days. We apologise for the possible delay and appreciate your understanding and kindly do not blast negative comments all over our social media as we are also humans behind your computer screens.   

Courier Delivery Time:

Peninsular Malaysia – 1- 5 business days
Sabah, Sarawak and Labuan – 1-5 business days

General Delivery Days:
Pos Malaysia delivers Monday – Saturday (except 1st Saturday of every month and public holidays)
Airpak Express delivers Monday – Saturday (half day).

Orders shipped within Peninsular Malaysia can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the Peninsular Malaysia can be expected within 2 – 4 business days

Change / Cancellation of Order:
Should you need to cancel or change your order, please contact us immediately atbusiness@wouii.com using change/ cancellation of order as the subject of your email. We will accept the change/order if the goods have not been delivered.

International Shipping:
Shipping to other international destinations is only available for non-food products at this time and all international shipping cost must be liased via e-mail at business@wouii.com

Pickup From Store / Cash On Delivery:
We do not have any pick-up / C.O.D. services at the moment.

Free Shipping:

Free shipping is only available as per stated on the products or announcement. 

Flat Rate Shipping

For parcels to Sabah, Labuan & Sarawak, flat rate shipping will be utilised. No matter how much the weight of the parcel, the price will be standard, kindly refer below :

Sabah & Labuan
Flat Rate Price: RM15
Parcel weight lesser than 2 KG will be sent via Poslaju Express.
Parcel weight more than 2KG will be sent via Normal Post, estimated arrival 30 working days after sending out.
(If your parcel weighs MORE than 2KG and you want Poslaju Express instead of Normal Post, do contact us at: wouiimedia@gmail.com, additional charges may apply).

Sarawak
Flat Rate Price: RM15.00
Parcel weight lesser than 2 KG will be sent via Poslaju Express.
Parcel weight more than 2KG will be sent via Normal Post, estimated arrival up to 30 working days after sending out.
We will call you and advise you to top up and change to Poslaju instead. 

Courier Company and Courier Charges:

We are using Airpak Express and Poslaju Malaysia only. Postage charges are as follows:-
Peninsular Malaysia – Refer to Flat Rate Shipping
Sarawak – Refer to Flat Rate Shipping
Sabah : Refer to Flat Rate Shipping

RETURN & REFUND POLICY

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. WOUII will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 15 (FIFTEEN) DAYS after the confirmation.

Please return your purchase to the following address: 

Scholars Enterprise,

D-7-9, Seasons Garden Residences,

Section 10, Wangsa Maju,

53300 Kuala Lumpur.

MALAYSIA

Please contact us at  wouiimedia@gmail.com or 017-2876792                 if you have any questions or doubts.

RETURN ADDRESS

Address:
WOUII (Scholars Enterprise),
D-7-9, Seasons Garden Residences, Wangsa Maju, 53300 Kuala Lumpur. 

Country: Malaysia
State: Wilayah Persekutuan Kuala Lumpur

Telephone:
03-27208050
 
Mobile:
+60172876792
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